1. Refund Eligibility
We at Yukita Creative strive to ensure customer satisfaction with every font purchase. However, since our products are digital and can be downloaded directly, we only provide refunds under the following conditions:
- The font file received is damaged or unusable.
- There was an error in the payment transaction (e.g., an accidental double purchase).
- The font received is different from the product description on our website.
2. Refund Request
To request a refund, please contact our support team within 7 days of purchase with:
- Proof of purchase (order number or payment confirmation email).
- A description of the problem experienced.
- A screenshot or other evidence that supports your claim.
- We will review your refund request within 3-5 business days and respond as soon as possible.
3. Refunds
If your refund is approved, the funds will be returned to the payment method used during purchase within 5-10 business days, depending on your bank or payment service provider’s policy.
4. Non-Refundable Products
Some conditions in which we cannot provide a refund:
- You changed your mind after purchase.
- The file has been downloaded and there is no proven technical problem.
- Errors in the purchase due to lack of information provided by the customer.
- The font is used and has been distributed or modified.
5. Technical Support
If you have difficulty installing or using the font, please contact our support team at support@yukitacreative.com before requesting a refund. We will be happy to assist you.
6. Policy Changes
Yukita Creative reserves the right to update or change this policy at any time without prior notice. Be sure to always check this page for the latest information.
If you have further questions, please feel free to contact us via email or the contact form on the YukitaCreative.com website.